TERMS AND CONDITIONS
The turnaround time on an order with BCCO NYC starts when you have paid in full and all required information has been received (i.e. finalized artwork files, approved specifications, approved samples, shipping information, etc.). Delay in receipt of any of this information can, and likely will, result in production delays. Our current estimated turnaround time is between five to ten business days and does not include shipping time. Complex orders and add-ons may increase turnaround time. Delay in approval of mock ups, and additional finishing services can also result in production delays. BCCO NYC makes all efforts to ensure the mock ups created reflect all the details pertinent to a customer’s order. Customers are responsible for approving the final mock ups and confirming the details on the mock ups are accurate. A sample is provided for viewing before production when applicable. The sample will be part of your order. BCCO NYC strives to produce the highest quality of work and assure customer satisfaction.
Screen coloring can vary from computer to computer which is why we use the Pantone Solid coated System to match our colors. If you have access to them, send us the Pantone Solid Coated numbers you would like to use for your design. This allows us to match your colors as accurately as possible. When digitally printing items, colors may vary. We do our best to keep the color’s integrity as much as possible. We do not guarantee any color matching for DTG prints. DTG prints can have a quarter inch margin of error due to the print pallet motion.
It is the responsibility of the customer to inquire about the different print methods BCCO NYC offers. BCCO NYC will do everything in their power to make sure our customers are well informed before an order is placed. Processing an invoice with BCCO NYC serves as acknowledgment that the customer agrees to the print method identified on the mock up and/or invoice. We highly recommend that the physical sample be viewed in person to ensure we have matched your specifications and met your quality expectations. You are welcome to approve the sample based on the photo alone but please be advised that under no circumstances can BCCO NYC reprocess, refund, credit or replace any portion of the order if the product has not met your requirements once it has been completed and viewed.
Once an invoice is finalized and enters production, no changes can be made. Customer provided items are accepted for printing with the understanding that BCCO NYC is not responsible for replacement of those items. If a misprint occurs, the printing charge is credited only. We do not print on used, soiled, or damaged provided items. Provided items cannot be dropped off at our facility until the invoice is paid in full.
Stock apparel provided by BCCO NYC are quality brands that come highly recommended. You can browse clothing options by visiting the catalog found on our website. Choices are made at the client’s discretion.
If you have a deadline, it is necessary to inform us when placing your order. A rush fee may apply if there is not enough time to complete your order within our current production schedule of 5 to 10 business days. If you do not advise us of a due date until after your order has been paid and production has been scheduled, we may not be able to accommodate your requested due date unless “rush status” is requested, and additional charges may apply. Any circumstances out of BCCO NYC’s control (i.e. weather delays, shipping errors by the supplier, etc.) may require additional time and are not included in turn around estimates. Same day rush order quotes are valid for 1 hour only. Other rush order quotes are valid until the end of the business day. Our standard production time is 5 to 10 business days.
Slight disparities can be expected in regards to image placement. We cannot guarantee that each image will be printed in the exact same distance from either seam or collar on every individual garment. Each item is made by hand and variations tend to be indistinguishable.
We take great care to ensure that everything we create is of the highest quality. All of our clients are valued customers, and we want to exceed your expectations. In the event that you do find something wrong, we allow a 7 day window, starting from the time you receive your order, to be informed of errors and have them corrected. We are not responsible for items that have already been sold or distributed.
BCCO NYC is not responsible for items left on our premises for more than 45 days. After this period of time, unclaimed goods are subject to donation. Agreement to our terms and conditions remains valid for all future transactions.
Any and all set up fees are for file creation to be used in-house. Upon request, files can be sent to you, additional fees may apply.
Learn more about BCCO NYC:
HOW DOES PRICING WORK?
Pricing is specifically calculated for each individual client creation. Since many factors affect pricing, including desired turnaround time, number of pieces needed, method of printing, and difficulty of artwork, all orders are quoted on a case by case basis.
DO I NEED TO MAKE AN APPOINTMENT?
Due to Covid-19 protocols, no in-person appointments can be scheduled at this time. Please email your questions and requests to [email protected] or call 347-836-9116 to speak to a sales representative. We will discuss your project with you by telephone and answers all your questions. Provided items can be dropped off at our lobby once an invoice has been paid in full. Orders can be picked up at our location once notification of completion has been sent to the client. Make an appointment online at www.Picktime.com/BCCONYC.
CAN YOU SHIP/DELIVER MY ORDER?
Yes, we ship domestically within the United States, as well as arrange messenger service within New York City. Shipping and delivery charges will be added to your invoice.
WHAT WHOLESALE BRANDS CAN I PURCHASE SHIRTS FROM THROUGH BCCO NYC?
Please refer to our “Wholesale Partnerships” page which details the clothing manufacturers we use as suppliers. If you do not see a company listed that you would like to use, please ask us, and we will do our best to accommodate you.
CAN I SUPPLY MY OWN SHIRTS?
Yes, you may provide your own apparel, but we do encourage you to order your garments through one of our trusted partners. If you supply your own clothing, BCCO NYC is not responsible for any damages or disfigurations that might occur during the printing process. We do not print on used, soiled or damaged items.
RETURNS, REFUNDS, & EXCHANGES
There are NO returns, refunds, or exchanges on any custom order placed.
There is a 50% cancellation fee for an order placed after any portion of an invoice has been paid. There is an additional restocking fee and you will be responsible for any return shipping fees for merchandise not used, as well as any cost of wasted material.
If you wish to produce items on behalf of large companies holding copyrights such as the New York Yankees, Mets, Giants, Coca-Cola, etc, you will need to provide an official certificate from the organization stating that you have permission to reproduce their likeness. We do not illegally produce (bootleg) garments of any sort. We do not claim ownership of any photographs used on this site, unless otherwise noted by BCCO NYC. Photographs on this site are strictly for promotional use only, and are not intended to be infringing upon the rights of their owners. If your photograph is being used and you would like us to remove it, please contact [email protected] for a prompt removal.
SOCIAL MEDIA SHARING
We love to stay connected with our clients through various social media outlets like Facebook, Twitter, and Instagram. This often means posting pictures of the awesome designs you have created with us. We like to show off our hard work! We reserve the right to post on any social media outlet, blog, or website, including our own, and replicate any photos of our prints . If you’d prefer to keep your design under wraps, just let us know beforehand, and we will happily honor your wishes.