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FAQ

HOW DOES PRICING WORK?

Pricing is specifically calculated for each individual client creation. Since many factors affect pricing, including desired turnaround time, number of pieces needed, method of printing, and difficulty of artwork, all orders are quoted on a case by case basis.

DO I NEED TO MAKE AN APPOINTMENT?

Due to Covid-19 protocols, no in-person appointments can be scheduled at this time. Please email your questions and requests to info@bcconyc.com or call 347-836-9116 to speak to a sales representative. We will discuss your project with you by telephone and answers all your questions. Provided items can be dropped off at our lobby once an invoice has been paid in full. Orders can be picked up at our location once notification of completion has been sent to the client. Make an appointment online at www.Picktime.com/BCCONYC.

CAN YOU SHIP / DELIVER MY ORDER?

Yes, we ship domestically within the United States, as well as arrange messenger service within New York City. Shipping and delivery charges will be added to your invoice.

CAN I SUPPLY MY OWN SHIRTS?

Yes, you may provide your own apparel, but we do encourage you to order your garments through one of our trusted partners. If you supply your own clothing, BCCO NYC is not responsible for any damages or disfigurations that might occur during the printing process. We do not print on used, soiled or damaged items.

RETURNS, REFUNDS, & EXCHANGES

There are NO returns, refunds, or exchanges on any custom order placed.

CANCELATION POLICY

There is a 50% cancellation fee for an order placed after any portion of an invoice has been paid. There is an additional restocking fee and you will be responsible for any return shipping fees for merchandise not used, as well as any cost of wasted material.

COPYRIGHT

If you wish to produce items on behalf of large companies holding copyrights such as the New York Yankees, Mets, Giants, Coca-Cola, etc, you will need to provide an official certificate from the organization stating that you have permission to reproduce their likeness. We do not illegally produce (bootleg) garments of any sort. We do not claim ownership of any photographs used on this site, unless otherwise noted by BCCO NYC. Photographs on this site are strictly for promotional use only, and are not intended to be infringing upon the rights of their owners. If your photograph is being used and you would like us to remove it, please contact info@bcconyc.com for a prompt removal.

SOCIAL MEDIA SHARING

We love to stay connected with our clients through various social media outlets like Facebook, Twitter, and Instagram. This often means posting pictures of the awesome designs you have created with us. We like to show off our hard work! We reserve the right to post on any social media outlet, blog, or website, including our own, and replicate any photos of our prints . If you’d prefer to keep your design under wraps, just let us know beforehand, and we will happily honor your wishes.

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